Customer Success Manager

📋 Description

• Own the day-to-day and strategic customer relationship across a portfolio of enterprise customers
• Build multithreaded relationships across customer organizations, developing strong connections with
• Develop a deep understanding of each customer’s business, organizational structure, objectives
• Drive adoption and utilization of Exiger’s technology, helping customers understand how our
• Become highly proficient in the Exiger platform, taking hands-on responsibility for standard
• Help customers identify opportunities to automate traditionally manual workflows and use Exiger

🎯 Requirements

• 2+ years of customer-facing experience in SaaS, technology, consulting, or similarly complex
• Demonstrated ability to navigate enterprise organizations and build multithreaded relationships
• Strong technical curiosity about AI and emerging technology, with the ability to understand and
• Ability to quickly build fluency in a complex platform and connect its capabilities to customer
• Strong commercial awareness, including identifying growth opportunities and navigating renewals and
• Strong presentation and facilitation skills, including delivering customer training.

🎁 Benefits

• Do work that matters. Help customers tackle complex, real-world challenges across supply chains
• Work at the forefront of AI and data. Be part of a team applying advanced technology to difficult
• Join a high-performance culture rooted in accountability, collaboration and a shared commitment to
• Receive a competitive compensation package that recognizes the value and impact you bring.
• Work flexibly through a hybrid approach that balances time at home and in the office, where
• Benefit from a focus on wellness and employee health, supporting sustainable performance and