Customer Success Manager

📋 Description

• Serve as the primary point of contact and trusted strategic advisor for a portfolio of enterprise
• Build and maintain deep, long-term relationships with technical stakeholders, security leaders, and
• Lead structured onboarding programs to ensure customers are deployed on time, on scope, and set up
• Host monthly technical check-ins with key customer stakeholders to review platform health, address
• Prepare and deliver Quarterly Business Reviews (QBRs) with executive and key stakeholders that
• Proactively monitor account health, identify churn risk early, and develop mitigation plans before

🎯 Requirements

• 5+ years of experience in a Customer Success Manager, Technical Account Manager, or
• Demonstrated track record of managing large enterprise accounts with complex, multi-stakeholder
• Strong project management skills: you run structured programs, own timelines, and follow through
• Exceptional communication and presentation skills — you can run a room of CISOs and a room of
• Deep understanding of cybersecurity, cloud environments, and identity technologies — including PAM
• Familiarity with cloud platforms (AWS, Azure, GCP) and identity providers such as Okta and Azure AD.

🎁 Benefits

• Work from anywhere in the US! We are fully remote (US only, other areas are subject to review).
• Competitive compensation and meaningful equity
• Medical, dental, and vision insurance
• Paid parental leave benefits
• 401k (U.S.)
• Flexible + Unlimited PTO (U.S.)