Customer Success Manager

📋 Description

• Managing the entire Customer Journey for an assigned portfolio of Customers.
• Partner with Customer Success Engineers to identify and drive customer objectives
• Define and execute Customer Success Plans that drive both adoption and value.
• Be a trusted advisor for customers, communicating upcoming product changes, enhancements, and
• Work with customer stakeholders, executive sponsors, and partners to drive business value and
• Identify risks, manage escalations, and collaborate cross-functionally within Orca.

🎯 Requirements

• Knowledge of modern Cloud Infrastructure providers such as AWS, Microsoft Azure, Google Cloud, etc.
• 5+ years of experience working with Cloud Security, CyberSecurity, or related SaaS products.
• 5+ years experience in customer success, account management, engagement management, or pre-sales
• Bachelor's degree or equivalent work experience.
• Ability to communicate, operate and communicate in various organizational levels both internally
• Knowledge of and experience working in the Cloud Security industry.

🎁 Benefits

• Competitive salary, commission, and equity package
• Discounted medical, dental, and vision benefits with significant employer contribution
• Benefits coverage starting on your first day of employment
• Generous PTO with U.S. holidays observed and flexible hybrid & remote work environments
• Your choice of Mac or Windows laptop
• Work-from-home stipend to be used in your first month of employment