Customer Success Manager

📋 Description

• Operate independently and help shape the Canadian GTM and customer success strategy.
• Build scalable processes for customer on-boarding, account management and post sales success.
• Track and manage all implementation projects with large enterprise customers for successful
• Develop healthy customer relationships and create customer loyalty through proactive engagement
• Quantify product feedback and brief executives to help drive product roadmap that aligns to
• Manage ~20x accounts driving adoption to ensure expansions and renewals within the assigned book of

🎯 Requirements

• Strong knowledge or previous experience supporting customers in at least one of the following
• Proven track record of implementing and scaling new programs and technology, driving adoption of
• Excellent communication skills, both written and verbal, and a strong focus on project management
• Work directly with customers through proactive, metrics based engagement.
• Work closely with customers and sales to help drive expansion across the book of business
• Experience with commercial Unmanned Aircraft Systems and related software development/deployment is

🎁 Benefits

• Competitive base salaries
• Comprehensive benefits
• Group health insurance
• Paid vacation days
• Paid sick leave
• Company holidays