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account management customer success relationship management upselling cloud

📋 Description

  • Champion customer success across accounts to drive renewal and loyalty.
  • Deliver business impact by understanding customers' key challenges.
  • Build senior executive relationships across assigned accounts.
  • Work with Sales to develop growth and retention plans.
  • Foster strong customer relationships to enhance adoption.
  • Represent the customer voice across Keyloop.

🎯 Requirements

  • 5+ years in Customer Success Management.
  • Able to work independently and in a team.
  • Excellent communication, presentation and negotiation.
  • Able to explain technical and business concepts clearly.
  • Experience with cloud-based enterprise software; automotive a plus.
  • Fluent English; travel willing; multilingual a plus.

🎁 Benefits

  • Inclusive environment that respects diversity.
  • Training and development opportunities.
  • AI tools to boost productivity.
  • Equal opportunity employer committed to diversity.
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