Customer Success Manager

📋 Description

• Own customer success across strategic accounts, focusing on adoption, retention, satisfaction, and
• Lead onboarding and adoption through tailored success plans aligned with objectives and outcomes.
• Build trusted relationships with executives and stakeholders, ensuring long-term engagement.
• Conduct QBRs/MBRs to demonstrate ROI and align on priorities.
• Provide technical support, troubleshoot issues, and resolve operational challenges.
• Coordinate with Support teams to drive timely resolution and identify expansion opportunities.

🎯 Requirements

• 5+ years in customer-facing roles involving engagement and enablement.
• Strong troubleshooting and root-cause analysis to diagnose issues and explain solutions.
• Experience with ticketing/support platforms such as JIRA, Zendesk, or similar.
• Practical experience with C++, Java, or JavaScript, including reading code.
• Solid networking fundamentals (DHCP, DNS, HTTP).
• Unix/Linux system administration experience (Red Hat/CentOS/CoreOS).

🎁 Benefits

• Fully remote position within Europe, aligned with the CEST time zone.
• Opportunity to work at the intersection of AI, data infrastructure, and enterprise tech.
• Exposure to strategic enterprise accounts and senior stakeholders across EMEA.
• Opportunity to influence product/engineering priorities by representing the voice of the customer.
• Collaborate with engineering, product, sales, marketing, and customer success teams.
• Contribute to developing infrastructure for AI-powered applications.