Customer Success Manager

📋 Description

• Post-sales engagement to drive customer success and retention
• Partner with Direct Sales and Solution Architects to grow revenue
• Manage renewals and upsell opportunities within portfolio
• Collaborate with cross-functional teams to resolve issues
• Proactively drive adoption of Megaport offerings
• Maintain product knowledge to advise customers

🎯 Requirements

• 3+ years in Customer Success, Account Management, or equivalent
• Strong commercial acumen; consultative, value-driven approach
• Thrives in fast-paced, technical environments
• Excellent communication; collaborates across global teams
• Proficient with Salesforce/SFDC and CRM practices
• Knowledge of cloud/virtualised enterprise environments is desirable

🎁 Benefits

• Flexible working environments
• Birthday Leave
• Study allowance + paid study leave
• Creative, contemporary workspaces
• Award programs and wellness initiatives