Customer Success Manager

📋 Description

• Maximize commercial supply partner engagement on the Neighbor platform to ensure a fast response
• Increase number of properties listed with Neighbor for commercial supply partners.
• Maximize total number of Neighbor properties earning revenue for each commercial partnership.
• Build out customer success processes to optimize for partner satisfaction and revenue generation.
• Act as a thought leader in defining success criteria and understand business needs of commercial
• Assist with the definition and design of tools, standard operating procedures and processes.

🎯 Requirements

• Demonstrated success identifying business opportunities for clients and increasing partner
• Excellent verbal and written communication.
• Uses data analysis, reporting, and forecasting to guide business decisions.
• Track record of building and cultivating relationships with internal and external stakeholders
• Experience in commercial real estate a plus, especially familiarity with large REITs and parking
• Experience using analytical, account management, and productivity tools including Domo, HubSpot

🎁 Benefits

• Generous Stock options
• Medical, dental, and vision insurance
• Generous PTO
• 11 paid company holidays
• Hybrid work model - WFH every Monday
• 401(k) plan