Customer Success Manager

📋 Description

• Manage customer relationships after the implementation phase, ensuring clients continue to realize
• Take direct responsibility for customer renewals and account expansion, collaborating with internal
• Develop and monitor customer health metrics to identify churn risks, engagement challenges, and
• Analyze customer adoption trends using tools such as ChurnZero to identify opportunities to
• Manage the Net Promoter Score (NPS) process from beginning to end, following up with dissatisfied
• Represent the voice of the customer in discussions about product development, marketing

🎯 Requirements

• Ideally, 2 or more years of experience in Customer Success, Account Management, Management
• Demonstrated experience building and maintaining strong customer relationships while supporting
• Excellent verbal and written communication skills, with the confidence and professionalism to
• Strong organizational skills, attention to detail, and the ability to manage multiple customer
• Proven ability to identify customer challenges, mitigate churn risks, and develop practical
• Strong analytical skills, including the ability to interpret customer data, identify trends, and

🎁 Benefits

• Base salary: CAD $80,000–$90,000 per year for Canada-based candidates.
• Performance bonus: Additional bonus opportunity of 10%–15%, as specified in the original job
• Remote work: Remote working arrangement.
• Healthcare benefits: Employer-funded, Health Spending Account (HSA)-based benefits plan in Canada
• Retirement savings: Registered Retirement Savings Plan (RRSP) matching for Canadian employees.
• Paid time off: Unlimited paid time off, subject to company policies and applicable requirements.