Customer Success Manager

📋 Description

• Own adoption depth from implementation to active usage.
• Master customer workflows and UX; surface friction.
• Liaise with Product and Engineering; translate feedback into input.
• Translate roadmap for non-technical customer leadership.
• Collaborate with Account Managers to manage customer portfolio.
• Coordinate onboarding with Solutions, Support, and Marketing.

🎯 Requirements

• 1–3 years in a customer-facing role with substantive product depth.
• Autonomous; bring a point of view in customer conversations.
• Natural translator: explain tech usage to product and roadmap to leadership.
• Data forward: read dashboards and back up recommendations.
• Comfortable presenting to executives and internal leaders.
• Team player; collaborate with AMs, Solutions, Support, and Product.

🎁 Benefits

• Equity participation in a growing GovTech company.
• In office (Washington DC).
• 100% employer-funded medical, dental, and vision insurance.
• 401(k) with Profit Sharing Plan.
• Flexible PTO.
• $500 home office stipend.