Customer Success Manager

📋 Description

• Own the complete customer onboarding journey from commercial handover to successful go-live.
• Manage ongoing customer relationships and serve as the primary point of contact.
• Monitor customer health, product adoption, and usage to identify churn and renewal risks.
• Identify and develop upsell and expansion opportunities based on customer needs.
• Conduct regular business reviews covering performance, challenges, and priorities.
• Educate customers on product capabilities and drive platform adoption and value.

🎯 Requirements

• Proven experience in Customer Success or Account Management in tech/fintech.
• Professional experience in prop trading, Forex, CFDs, or brokerage required.
• Strong understanding of the prop trading industry and operational best practices.
• Excellent relationship-building and communication skills with stakeholders.
• Commercial mindset for retention, renewal, and expansion strategies.
• Strong analytical skills using CRM and customer data to identify trends.

🎁 Benefits

• Fully remote, full-time opportunity.
• High level of ownership and autonomy across the customer lifecycle.
• Build strategic relationships in prop trading and financial markets.
• Directly influence customer outcomes, retention, and product adoption.
• Collaborate with Product, Sales, Support, and cross-functional teams.
• Exposure to AI and automation initiatives for customer experience.