Customer Success Manager at Netskope

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Lead structured post-sales handoffs from Sale, capturing business objectives and translating them
Drive a structured onboarding program that accelerates time-to-value and early adoption.
Lead regular cadence calls to monitor utilization, adoption & engagement proactively
Analyze support cases, telemetry, and usage trends to maintain visibility into overall customer
Plan and deliver Quarterly Business Reviews (QBRs) in alignment with GTM teams to review adoption
Continuously monitor customer risk signals across adoption, usage, support & telemetry data and

5+ years of experience in Customer Success, Technical Account Management, or similar roles
Strong expertise in SSE/SASE architectures, cloud security, information security, and threat
Hands-on experience with Data Loss Prevention (DLP) programs and controls would be a bonus.
Proven ability to drive customer adoption, retention, and expansion.
Experience building business-aligned cloud and cybersecurity programs.
Strong stakeholder management skills, with experience engaging executives and technical teams.

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