Customer Success Manager

📋 Description

• Build and set up customer success processes for SaaS.
• Be the face of the team; handle inquiries via email and chat.
• Resolve technical, billing, or general support queries with empathy.
• Proactively onboard customers to maximize feature adoption.
• Identify trends in customer issues and share with Engineering & Product.
• Own accounts: onboarding, success, retention, renewal; identify upsell.

🎯 Requirements

• Multi-task in a fast-paced environment.
• Prior experience in customer success; SaaS startup a plus.
• Proven track record building rapport with all levels.
• Excellent writer and communicator.
• 1+ year in sales or customer success in software.
• Data-driven with strong organization and attention to detail.

🎁 Benefits

• Remote role; about 2-4 hours/day.
• Inside sales or account management experience is a plus.
• Mandatory info: hourly rate, hours/week, timezone, start date, tools.