Customer Success Manager

📋 Description

• Manage assigned customer accounts and relationships to drive value.
• Communicate new products, features, upgrades to customers promptly.
• Help customers derive full value from Ajua products and services.
• Upsell additional products and solutions to grow revenue.
• Oversee onboarding: create users, surveys, engagements, approvals.
• Coordinate onboarding with Product, Sales, Engineering, Finance.

🎯 Requirements

• Degree from a reputable university.
• 3+ years account/relationship management experience.
• Experience in customer service / customer experience.
• Strong analytical skills and ability to translate data into insights.
• Excellent communication and cross-functional collaboration.
• Proactive, organized, self-driven with high computer literacy.

🎁 Benefits

• Building impactful products that shape businesses and consumers in Africa.
• Great work environment with brilliant minds at Ajua.
• Competitive salary and benefits.
• Growth-stage startup with dynamic work environment.
• Ajua is an equal opportunity employer.