Customer Success Manager

📋 Description

• Build and maintain strong customer relationships; anticipate sourcing needs.
• Drive satisfaction and retention; identify opportunities and risks.
• Assist onboarding with product education and platform walkthrough.
• Collaborate with Sales to plan engagement activities and drive adoption.
• Tailor engagements based on behavioral drivers and strategic priorities.
• Maintain deep product knowledge to be the SME for customers.

🎯 Requirements

• Degree or equivalent experience.
• Understanding end-to-end recruitment and HR tech.
• Proven track record in customer relationships and training.
• Excellent interpersonal/presentation skills; influence across channels.
• Passion for customer success and solving customer needs.
• Experience with Salesforce (reporting) and Tableau.

🎁 Benefits

• Inclusive culture and wellbeing focus.
• Support for adjustments in recruitment process.
• Cognitive ability assessment as part of hiring.
• Opportunity to work with SEEK brands and teams.