Customer Success Manager

📋 Description

• Identify target clients and tailor training plans with Sales.
• Understand drivers of behavioural change; implement training.
• Deliver training via webinars and face-to-face workshops.
• Provide client feedback to SEEK Product teams to improve solutions.
• Maintain SME knowledge of SEEK products for clients.
• Drive a one-team approach with Sales and Customer Service.

🎯 Requirements

• Facilitation of group training and one-to-one consulting.
• Strong client and stakeholder relationships across levels; manage senior stakeholders.
• Effective communication to influence and drive change.
• Understanding end-to-end recruitment processes and HR technologies.
• Ability to analyse data and derive insights for improvement.
• Background in HR or Recruitment is highly regarded.

🎁 Benefits

• Tailored career development planning.
• Professional development sessions with guest speakers.
• Flexible working with a mix of office and remote days.
• Annual Performance Bonus Plan.
• Leave benefits including Personal Flexi Days and option to purchase extra leave.
• Inclusive culture valuing diversity and wellbeing.