Customer Success Manager

📋 Description

• Be a trusted advisor to customers; understand sourcing needs and deliver best-fit solutions.
• Manage a portfolio of high-value accounts with in-person/virtual reviews and onboarding.
• Build relationships with internal stakeholders across Sales, Ops, Marketing locally and APAC.
• Use data to craft quarterly engagement plans to drive measurable outcomes.
• Identify upgrade and cross-product opportunities to grow revenue.

🎯 Requirements

• Experience managing local and global customer relationships in a fast-paced, consultative env.
• Strong stakeholder management and communication; ability to influence across channels.
• Advanced Excel (pivot, XLOOKUP, VLOOKUP) and MS Office proficiency.
• Positive, self-motivated, customer-obsessed mindset with resilience.
• Experience with CRM tools (Salesforce preferred) and Tableau is an advantage.