Customer Success Manager

📋 Description

• Manage a portfolio of auto dealer customers with a digital-first approach.
• Be the primary contact for customers, delivering proactive support and guidance.
• Use customer insights, data and reporting to improve adoption, engagement and retention.
• Educate customers on new features and best practices to maximise value.
• Identify opportunities to grow value through subscriptions and add-ons.
• Collaborate with Advertising Specialists, AEs and Onboarding teams to deliver a seamless experience.
• Manage your portfolio proactively to deliver outstanding outcomes.

🎯 Requirements

• Experience in Customer Success, Account Management, Client Services or similar in SaaS/digital environments.
• Proven ability to manage a large portfolio of customers in a structured, proactive way.
• Strong relationship management skills to build trust and engage digitally.
• Experience using insights, reporting and data to identify opportunities.
• Excellent communication skills to present insights and solutions.
• Experience supporting onboarding, product adoption, training or retention initiatives.

🎁 Benefits

• Recognition as one of Australia’s Best Workplaces by Great Place to Work.
• Collaborative team with opportunities to learn.
• 24 weeks paid parental leave for primary caregivers.
• Hackathons and wellbeing initiatives supporting health and wellbeing.