Customer Success Manager

📋 Description

• Manage a portfolio of automotive dealer customers in a digital-first engagement model
• Primary point of contact for dealer portfolio; provide proactive support and strategic guidance
• Use insights and performance data to drive product adoption, engagement and retention
• Educate customers on new features and maximise subscription value
• Collaborate with Advertising Specialists, Account Executives and Onboarding teams
• Maintain an organised, proactive approach to deliver outstanding customer outcomes

🎯 Requirements

• Experience in Customer Success, Account Management, Client Services or similar in SaaS/tech/digital
• Ability to manage a large portfolio of customers proactively
• Strong relationship management and communication skills
• Experience using insights and data to identify opportunities and support decisions
• Excellent time management; able to juggle multiple priorities
• Ability to work independently in a virtual environment; onboarding/training experience helpful

🎁 Benefits

• Hybrid working model balancing remote and in-person collaboration
• Recognised among Australia’s Best Workplaces and family-friendly policies
• Wellbeing initiatives and continuous learning opportunities