Customer Success Manager

📋 Description

• Drive customer retention and product adoption across a portfolio
• Act as relationship owner for non-enterprise customers
• Provide proactive support, insights and ongoing guidance
• Perform health checks and engage in regular performance reviews
• Collaborate with State Managers, AEs, Onboarding and Advertising teams
• Aim to maximise value of SaaS subscription and reduce churn

🎯 Requirements

• 2+ years in Customer Success, Account Management or related roles
• Strong relationship-building with business owners and decision makers
• Experience delivering performance insights and value-based recommendations
• Ability to target at-risk customers and implement retention strategies
• Excellent written/verbal communication and presentation skills
• Experience with CRM systems such as Salesforce or Dynamics

🎁 Benefits

• Hybrid working with remote and in-person collaboration
• Flexible working arrangements and leave options
• Inclusive, engaging team culture with ongoing learning
• Supportive wellbeing and development initiatives