Customer Success Manager

📋 Description

• Manage a portfolio of Nexthink Enterprise customers in Europe.
• Lead customers through the DEX journey and adoption lifecycle.
• Collaborate with Sales, Solution Consulting, Professional Services, Support and Product teams.
• Own and execute a customer success plan focusing on people, processes, technology, communication
• Build relationships with CIO and other stakeholders; act as trusted advisor.
• Deliver value, track outcomes, and support on-time renewals and expansions.

🎯 Requirements

• 7+ years as a Customer Success Manager with Large Enterprise SaaS experience.
• Experience delivering the DEX Methodology and value realization.
• Strong business acumen and independent, proactive mindset.
• Technical savviness to learn Nexthink products and IT lifecycle knowledge (ITIL preferred).
• Excellent communication with senior leaders; capable of complex negotiations.
• Organized, structured, and collaborative; able to manage cross-functional teams.

🎁 Benefits

• Hybrid work model with office REMOTE balance; location in London.
• Competitive compensation, private health insurance, pension, and generous leave policies.
• Professional development resources and wellness reimbursements.
• Employee perks and recognition programs.