Customer Success Manager

📋 Description

• Manage a portfolio of 300 dealer customers with a digital-first approach.
• Be the primary contact, delivering proactive support and advice.
• Use data and performance reports to boost product adoption and retention.
• Educate customers on features to maximise subscription value.
• Identify opportunities to grow value through subscriptions and services.
• Collaborate with Sales, Advertising and Onboarding teams across the customer lifecycle.

🎯 Requirements

• Experience in Customer Success, Account Management or Client Services (SaaS/tech/digital).
• Strong relationship-building and goal-oriented mindset.
• Data-driven with ability to identify opportunities and articulate value.
• Excellent remote communication and stakeholder management skills.
• Strong organisation; able to manage multiple priorities in a fast-paced environment.
• Proactive, commercially minded with focus on retention and growth.

🎁 Benefits

• Hybrid work policy with remote and in-person collaboration.
• Award-winning employer with recognition and wellbeing initiatives.
• Flexible parental leave and continuous learning opportunities.