Customer Success Manager

Added
3 days ago
Type
Full time
Salary
Salary not provided

Related skills

data analysis consulting stakeholder management training client success

๐Ÿ“‹ Description

  • Partner with Sales to drive adoption and growth of product usage
  • Serve as a trusted advisor to clients on recruitment processes and solutions
  • Develop tailored training solutions to meet client needs
  • Use data to identify opportunities to drive product adoption and reduce retention risk
  • Feed client insights back to SEEK through the Voice of Customer portal
  • Collaborate with Sales, Service, Product, and Marketing to support clients

๐ŸŽฏ Requirements

  • Facilitation of group training and one-to-one consulting
  • Strong client and stakeholder relationship management
  • Effective communication with ability to influence and drive change
  • Understanding of end-to-end recruitment processes and HR technologies
  • Analytical mindset, able to derive insights and drive continuous improvement
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