Customer Success Manager

📋 Description

• Manage multiple customers and support achievement of business outcomes in an efficient and scalable
• Promote adoption and usage of ServiceNow products to maximize customer value by providing
• Serve as the primary contact for technical inquiries, applying basic technical knowledge and
• Understand customer business goals, plan and execute actions toward achievement
• Monitor product usage, maintain technical health and transition to latest versions
• Utilize guides and content tailored to customer situations to expand usage rate and scope

🎯 Requirements

• 7+ years of experience in customer-facing professional services or customer success
• Experience in pre-sales activities with customer proposals and technical demonstrations, seeking to
• Ability to manage multiple customers and deliver services efficiently
• Experience conceiving and using AI integrated into business processes or decision-making (using AI
• Basic technical knowledge (cloud, IT service management, workflow automation) to address customer
• Experience supporting sales, implementation, deployment, expansion, and operations of global cloud

🎁 Benefits

• Flexible work persona
• Equal opportunity employer
• Career growth opportunities
• Inclusive and accessible work environment
• Accommodations for candidates with disabilities