Customer Success Manager

📋 Description

• Deliver and exceed retention targets
• Forecast on a rolling 3 month basis and deliver against forecast accuracy expectations
• Develop relationships with key stakeholders at client organisations, including executives, decision
• Understand client goals and challenges, developing tailored account plans to address their needs
• Articulate product value by communicating the features, benefits and unique selling points of
• Uncover cross-sell/upsell opportunities within the portfolio by conducting client meetings aimed at

🎯 Requirements

• Experience in Account Management, Customer Success, or Customer Retention roles within a B2B
• Strong relationship management skills, with experience engaging and influencing senior stakeholders
• Excellent negotiation, objection handling, and commercial skills, with the ability to manage

🎁 Benefits

• Hybrid working - 40% office based
• Great compensation package and uncapped commission
• Core benefits including Pension, Bupa healthcare, Sharesave Scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days
• Opportunity to purchase additional annual leave