Customer Success Manager

Added
1 hour ago
Type
Full time
Salary
Salary not provided

Related skills

crm account management customer success salesforce data quality

πŸ“‹ Description

  • Manage client relationships and retention
  • Achieve client value, retention, and growth targets
  • Identify cross-sell and upsell opportunities
  • Develop account plans tailored to client goals
  • Use Salesforce CRM for client engagement and daily activity
  • Lead resolution of client issues

🎯 Requirements

  • Experience in Account Management, Customer Success, or Customer Retention in B2B environment
  • Strong relationship management and stakeholder engagement skills
  • Negotiation, objection handling, and commercial skills
  • Experience achieving revenue, retention, and growth targets

🎁 Benefits

  • Hybrid working - 40% office based
  • Competitive compensation and uncapped commission
  • Core benefits: Pension, Bupa healthcare, Sharesave Scheme
  • 25 days annual leave plus bank holidays and volunteering days
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