Customer Success Manager

📋 Description

• Own and execute comprehensive customer success plans for up to 20 enterprise customers
• Build relationships with key leadership contacts (Trusted Advisor)
• Identify, define, track, measure and share the impact and value of Nexthink
• Deliver on-time renewals and achieve renewal targets
• Achieve expansion targets through professional services, upsell/cross-sell
• Maintain customer health and escalate critical issues

🎯 Requirements

• 7+ years of Customer Success Manager experience in Software Industry with Large Enterprise Accounts
• Ability to drive DEX Methodology
• Strong business acumen
• Entrepreneurial mindset, working independently
• Technical background or technology savvy
• Skilled in managing relationships across customer hierarchy

🎁 Benefits

• Permanent contract and competitive compensation
• Location: London, Cannon Street
• Hybrid work model (3 days in office, 2 remote)
• Flexible hours and unlimited vacation plus 25 holidays and 3 volunteer days
• Fully covered private health insurance, life insurance, and Medicash Solo Level 2
• Pension contribution of 12% (6% employee, 6% employer)