Customer Success Manager

📋 Description

• Manage customer onboarding and implementation, ensuring a smooth transition from contract signature
• Understand customer objectives and develop adoption plans to maximise value from Coface's Business
• Deliver onboarding, training and product demonstration sessions for customers and users.
• Drive customer adoption and engagement through proactive monitoring and support.
• Act as the primary point of contact for customer queries, coordinating with internal teams to
• Maintain regular communication with customers on progress, updates and service improvements.

🎯 Requirements

• Minimum of 3 years' experience in Customer Success, Customer Support, Implementation, Account
• Bachelor's degree in Business, Finance, or a related field
• Proven experience managing customer onboarding, adoption and post-sale customer engagement.
• Experience coordinating activities across commercial, operational, product and technical teams.
• Experience using customer, service or usage data to identify risks, opportunities and customer
• Strong customer relationship management skills with the ability to build trust and credibility.