Customer Success Manager

📋 Description

• Serve as the main point of contact for assigned customers, responding to inquiries and coordinating
• Build strong relationships and become a trusted advisor by sharing thought leadership, best
• Set and manage client expectations, maintaining a high say: do ratio to build credibility and trust.
• Help clients derive significant value from our digital shelf tool through expert application
• Provide business context to Strategy & Insights reports, ensuring they are actionable and
• Stay current on industry trends, customer behavior, and competitive landscape to inform marketing

🎯 Requirements

• 3-5 years proven experience in customer success, account management, or customer marketing
• Has been in a client/customer facing role
• Strong understanding of digital shelf analytics and eCommerce data.
• Self-Driven & Proactive Mindset
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work cross-functionally.

🎁 Benefits

• Flexible working environment
• Comprehensive healthcare plan (medical, Rx, dental, and vision)
• Flexible spending accounts and a Health Savings Account (including company contributions)
• Life and AD&D insurance
• 401(k) retirement plan including company matching contributions
• Disability insurance