Customer Success Manager

📋 Description

• Own a portfolio of customers, driving onboarding, deployment, and ongoing account management
• Build deep, trust-based relationships with stakeholders across multiple levels
• Translate data into clear, compelling narratives that drive decisions
• Manage multiple deployments, timelines, and stakeholders
• Identify and eliminate inefficiencies in onboarding and account management
• Partner cross-functionally to ensure seamless handoffs and execution

🎯 Requirements

• 4+ years in CS or client-facing B2B role with measurable results
• Exceptional communicator and storyteller for diverse stakeholders
• Relationship-driven, customer-obsessed with empathy
• Highly organized project management across many accounts
• Builder mindset, comfortable in ambiguity
• Growth-oriented team player with curiosity about energy space

🎁 Benefits

• $110,000 - $135,000 plus equity
• Group medical and dental insurance
• Flexible vacation / PTO policy
• 401(k) plan
• Hybrid office culture (remote + NYC office)
• Inclusive work environment