Customer Success Manager

📋 Description

• The Customer Success Manager is the general manager of their customer portfolio. The CSM ensures
• This is a high-judgment role focused on enterprise customers with complex organizational structures
• The role owns commercial outcomes, including renewals and expansions.

🎯 Requirements

• 8+ years senior, customer-facing experience in enterprise customer success or account management
• Comfort operating at executive level with strong presence and judgment
• Hands-on with data, analysis, and delivery when needed
• Technically fluent, using analytics tools to answer complex business questions
• AI-obsessed with a bias toward automation and experimentation
• Experience navigating complex enterprise organizations with multiple stakeholders

🎁 Benefits

• Opportunity to influence AI-enabled workflows for corporate travel and sustainability
• Collaborative environment with Solution Architects, Forward-Deployed Engineers, Product, Data, and
• Executive-level impact and clear, narrative-based value communication