Customer Success Manager

📋 Description

• Own customer success across strategic accounts, with a focus on adoption, retention, customer
• Lead onboarding and adoption through tailored success plans aligned with customer objectives and
• Build trusted-advisor relationships with executive and operational stakeholders for long-term
• Conduct QBRs/MBRs to demonstrate ROI and align on future priorities.
• Provide elevated technical support, troubleshooting issues, bugs, upgrades, and operational
• Monitor support cases and coordinate with Support teams for timely resolution.

🎯 Requirements

• At least 5 years in customer-facing roles with engagement and enablement.
• Strong technical troubleshooting and root-cause analysis; communicate solutions clearly.
• Experience with ticketing/support platforms like JIRA or Zendesk.
• Experience with at least one programming language (C++, Java, or JavaScript).
• Understanding of networking fundamentals (DHCP, DNS, HTTP).
• Hands-on Unix/Linux administration (Red Hat, CentOS, CoreOS).

🎁 Benefits

• Fully remote position within Europe, aligned with the CEST time zone.
• Opportunity to work at the intersection of AI, data infrastructure, and enterprise tech.
• Exposure to strategic enterprise accounts and senior stakeholders across Europe, Middle East &
• Opportunity to influence product and engineering priorities by representing the voice of the
• Collaboration with engineering, product, sales, marketing, and customer success teams.
• Chance to contribute to infrastructure development for AI-powered applications.