Added
29 minutes ago
Type
Full time
Salary
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account management customer success saas cross-functional collaboration churn prevention

πŸ“‹ Description

  • Drive customer health, retention, and engagement
  • Identify risks and coordinate solutions with internal teams
  • Partner with Account Managers on account strategies
  • Monitor accounts during renewals and reduce churn
  • Own churn risk management from ID to resolution
  • Analyze health indicators and take proactive actions

🎯 Requirements

  • 3–5 years in Customer Success, Account Mgmt, or related roles
  • Experience with retention strategies and proactive engagement
  • Collaborate in a shared-accountability environment with sales
  • Strong technical aptitude to investigate issues and solutions
  • Excellent communication, organization, prioritization
  • Experience cross-functional with Product, Support, Sales, Engineering, Implementation

🎁 Benefits

  • Salary $55,000–$75,000 USD
  • Medical, dental, vision benefits
  • Equity options
  • Technology allowance for hardware/software
  • Flexible vacation and sick leave
  • Remote work flexibility
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