Customer Success Manager

📋 Description

• Manage a strategic portfolio of new and existing customers, leading the customer lifecycle from
• Own customer outcomes by driving adoption, value realization, retention, and long-term growth
• Build trusted relationships with executive stakeholders delivering demos and training on Brevo's
• Be a reliable advisor to your clients and help them reach their objectives.
• Identify and execute expansion opportunities in partnership with Sales to maximize customer
• Partner cross-functionally with Product, Marketing, Support, and Sales to advocate for customer

🎯 Requirements

• Relevant work experience of at least 2 years as a Customer Experience, CSM or Marketing Project
• Excellent written, verbal, and presentation skills in English; proficiency in Spanish or Portuguese
• Proven track record of delivering results against KPIs such as Renewal Rate, Expansion, Product
• Experience managing complex accounts (high MRR, multiple stakeholders)
• A genuine Trusted Advisor : you shape customers' marketing strategy before they ask
• Data-driven, high ownership and able to navigate ambiguous situations with confidence

🎁 Benefits

• Grow your career in a fast-growing global company with opportunities to learn, develop, and make an
• Hybrid work environment with 3 days per week in our Austin office alongside a collaborative
• Competitive benefits, including 100% employer-paid employee medical premiums, dental and vision
• Work-life balance with 20 days of paid vacation and 12 holidays, a monthly lunch stipend, and
• Plan for your future with a 401(k) employer match.
• Build global connections through collaboration and international team gatherings.