Customer Success Manager

📋 Description

• Manage 250-350 accounts.
• Own net retention by retaining and expanding customers.
• Hold calls to promote connectors, reduce churn, and upgrade plans.
• Drive scalable campaigns (webinars, offerings) to boost usage and retention.
• Manage a PQL flow to grow usage and protect it.
• Identify and drive increased usage to deliver positive outcomes.

🎯 Requirements

• SaaS quota-carrying account management or CS experience.
• Analytics/data/AI tools experience is a plus.
• Customer-centric with strong relationships and value delivery.
• Proven track record of meeting or exceeding quotas.
• Experience with Salesforce is required.
• Strong collaboration and ability to give constructive feedback.

🎁 Benefits

• 100% employer-paid medical insurance
• Generous PTO, sick time, parental leave, holidays.
• RSU stock grants
• Professional development opportunities
• Team-building events and virtual happy hours
• Monthly cell phone stipend