Customer Success Manager

📋 Description

• Own a portfolio of enterprise accounts end-to-end from onboarding through renewal.
• Drive adoption and value realization by linking Apiiro's capabilities to security outcomes.
• Lead executive business reviews with CISOs, AppSec leaders, and security engineers.
• Partner with Sales to identify and develop expansion opportunities within your accounts.
• Serve as the voice of the customer, surfacing feedback to Product and Engineering.
• Collaborate with Solutions Engineering on complex questions, integrations, and deployments.

🎯 Requirements

• 5+ years in Customer Success, Account Management, or Technical Account Management.
• Strong familiarity with the SDLC and developer tooling: SCM, CI/CD, tickets, containers.
• Comfortable navigating technical conversations with engineers and executives.
• Track record of managing enterprise accounts with retention and expansion.
• Proactive, organized communicator who keeps multiple stakeholders aligned.
• Experience with AppSec tooling (SAST, SCA, DAST, secrets detection) is a plus.