Customer Success Manager

📋 Description

• Proactively engage with customers to monitor account health and drive adoption
• Educate and train customers on CompanyCam features, best practices, and updates
• Identify at-risk accounts and implement retention strategies to reduce churn
• Manage renewals and address customer concerns
• Partner with Account Managers to identify growth opportunities
• Develop training resources to improve customer education and product usage

🎯 Requirements

• Experience in a SaaS customer-facing role
• Strong written and verbal communication
• Able to work independently with a book of business
• High empathy and a customer-first mindset
• Strong problem-solving and strategic thinking
• Identifies trends from usage and feedback

🎁 Benefits

• Meaningful equity
• Comprehensive benefits
• Growth and learning opportunities