Customer Success Manager

📋 Description

• Own customer success across strategic accounts focusing on adoption, retention, and expansion.
• Lead onboarding and adoption with tailored success plans.
• Build trusted advisor relationships with executives and stakeholders.
• Conduct QBRs/MBRs to demonstrate ROI and align on priorities.
• Provide technical support for troubleshooting, bugs, and upgrades.
• Coordinate with Support to resolve issues quickly.

🎯 Requirements

• 5+ years in customer-facing roles with engagement and enablement.
• Strong troubleshooting and root-cause analysis skills.
• Experience with JIRA, Zendesk or similar.
• Hands-on with at least one language (C++, Java, JavaScript).
• Solid networking basics: DHCP, DNS, HTTP.
• Unix/Linux administration experience (Red Hat/CentOS/CoreOS).

🎁 Benefits

• Fully remote position within Europe, aligned to CEST.
• Work at AI/data infrastructure intersection.
• Exposure to enterprise accounts and senior stakeholders in EMEA.
• Influence product/engineering priorities by voicing customer needs.
• Collaboration with engineering, product, sales, marketing, CS teams.
• Opportunity to contribute to new infrastructure for AI apps.