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11 days ago
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account management customer success saas onboarding hr tech
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📋 Description

  • Own onboarding for SMB and Mid-Market accounts.
  • Monitor account health and flag risks.
  • First line of contact for product questions and level-1 support.
  • Build the onboarding playbook and drive adoption.
  • Partner with Sales, Product, and Support to deliver a seamless experience.

🎯 Requirements

  • Experience in customer-facing roles (CS, onboarding, AM, or support).
  • Strong organizational skills and attention to detail.
  • Self-starter mindset with autonomy to define best practices.
  • Excellent written and verbal communication; able to lead calls/trainings.
  • Ability to manage multiple accounts in a fast-paced environment.
  • Experience with HR tech or recruitment platforms.

🎁 Benefits

  • Benefits for regular full-time employees.
  • Details at the benefits page.
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