Customer Success Manager

📋 Description

• Lead as a strategic partner with customers to drive outcomes and Brightspace adoption.
• Design, execute, and manage customer success plans aligned to goals.
• Collaborate with cross-functional teams to maximize customer value.
• Monitor customer health and take proactive actions to reduce risk.
• Leverage Brightspace expertise to optimize workflows and outcomes.

🎯 Requirements

• Brightspace/EdTech expertise.
• Excellent communication and stakeholder mgmt.
• Design adoption plans and success metrics.
• Data-driven with health metrics and analytics.
• Cross-functional collaboration with Sales, Product, Support.

🎁 Benefits

• Impactful work transforming education.
• Flexible work arrangements.
• Learning and Growth opportunities.
• Tuition reimbursement up to $4,000 CAD for continuing education.
• 2 Paid Volunteer Days.
• Competitive Benefits Package.