Customer Success Manager

📋 Description

• Own and drive a Success Plan for each covered customer.
• Manage a book of business, mitigate churn risk, identify growth opportunities.
• Drive adoption and value from Okta; set expectations with customers.
• Build executive relationships and cross-functional collaboration.
• Connect customer needs to Sales, Product, Support, Renewals, and Engineering.
• Build product knowledge and stay up to date on solutions and roadmap.

🎯 Requirements

• Fluent French and Italian are required.
• Experience in customer success management with enterprise customers.
• Customer-centric, proactive team player focused on loyalty and adoption.
• Experience navigating enterprise environments, building trusted relationships.
• Drive product adoption and expansion with consultative questions.
• Operate in a fast-paced environment; manage multiple customers and projects; travel up to 15%.

🎁 Benefits

• Equity where applicable and healthcare coverage.
• Paid time off and parental leave.
• Immersive onboarding to accelerate impact.
• Well-being support programs.
• Driving social impact opportunities.
• Developing talent and fostering community.