Customer Success Manager

📋 Description

• Own day-to-day relationship mgmt for a book of business; guide customers to success.
• Partner with Professional Services to onboard customers and lead success reviews.
• Develop relationships in assigned verticals; engage in QBRs and track metrics.
• Demonstrate expertise in Hootsuite products and social media trends.
• Monitor account health and adoption; drive uptake via data-driven strategies.
• Collaborate with Account Manager to plan strategies and identify leads (CSQL) for expansion.

🎯 Requirements

• Intermediate customer-facing/account management experience, SaaS.
• Demonstrated knowledge of social media and social marketing.
• Tech savvy; quickly learn new tech and explain features to customers.
• Customer focus; proactively help internal/external customers meet needs.
• Collaboration and teamwork; works with others to deliver results.
• Open communication; clearly conveys thoughts and asks questions for clarity.

🎁 Benefits

• Accommodations provided upon request during selection.