Customer Success Manager

📋 Description

• Proactively manage a portfolio of accounts to maximize lifetime value and success.
• Drive customer retention, revenue realization, and advocacy.
• Build deep relationships and coordinate with internal resources to achieve business goals.
• Identify risks, ensure deployment health, and advise on best practices.
• Conduct customer business reviews and translate insights into value-based outcomes.
• Track progress, forecast revenue retention, and identify opportunities to expand impact.

🎯 Requirements

• 5-7+ years in technical customer-facing roles (CSM, Solutions, SaaS)
• 3+ years owning health and revenue metrics for a book of business
• Excellent verbal and written communication; ability to influence
• Bachelor’s degree in CS, STEM, or equivalent technical experience
• Experience with consumption-based products and cross-functional collaboration
• Knowledge of MongoDB deployments and cloud platforms is a plus

🎁 Benefits

• Leadership commitment guiding decisions and culture
• Employee benefits including parental leave and fertility support
• Culture and teams: Learn more about life at MongoDB
• Accommodations for individuals with disabilities in process
• Equal employment opportunity and non-discrimination policy