Customer Success Manager

📋 Description

• Own a portfolio of aviation customers post-sales lifecycle.
• Lead onboarding and implementation from Sales to CS.
• Build trusted relationships and become their primary strategic advisor.
• Drive customer adoption and full utilization of Spire's aviation products.
• Proactively monitor customer health, identify risks early, and execute retention strategies.
• Hybrid work model; minimum 3 days per week in the office.

🎯 Requirements

• 3+ years in Customer Success/Account Management within SaaS/tech.
• Proven experience managing enterprise relationships.
• Excellent communication, presentation, and stakeholder management.
• Strong commercial mindset; identify customer growth opportunities.
• Comfortable managing multiple priorities across timezones in a fast-paced environment.
• Fluent in English.
• Experience working within aviation data or geospatial tracking data.
• Familiarity with CRM platforms such as HubSpot or Salesforce.

🎁 Benefits

• Name Your Satellite Program (NYSP)
• Launch Attendance
• Generous Time Off Policy
• Education Assistance Program
• Employee Stock Purchase Program (ESPP)
• Family Leave