Customer Success Manager

📋 Description

• Own a portfolio of aviation customers post-sales
• Lead onboarding and implementation from Sales to Customer Success
• Build trusted relationships with customer stakeholders as advisor
• Drive adoption of Spire's aviation products and capabilities
• Conduct regular business reviews to show value and identify opportunities
• Partner with Sales on renewals, expansions, and cross-sell

🎯 Requirements

• 3+ years in Customer Success, Account Management, or similar in SaaS/tech
• Proven experience managing enterprise or commercial customer relationships
• Excellent communication, presentation, and stakeholder management
• Strong commercial mindset with ability to identify growth opportunities
• Experience collaborating across Sales, Product, Engineering, and Support teams
• Fluent in English and able to manage multiple priorities across time zones

🎁 Benefits

• Access to Global Perks program (NYSP)
• Generous time off policy
• Education assistance program
• Employee stock purchase program (ESPP)
• Family leave
• Fitness reimbursement