Customer Success Manager

📋 Description

• Own a portfolio of aviation customers post-sales.
• Lead onboarding and implementation for smooth transition.
• Build trusted relationships with stakeholders and advise them.
• Drive customer adoption of Spire's aviation products.
• Conduct regular business reviews to demonstrate value.
• Proactively monitor customer health and retention efforts.

🎯 Requirements

• 3+ years in Customer Success, Account Mgmt, or similar in SaaS/tech.
• Proven experience managing enterprise or commercial customers.
• Excellent communication, presentation, and stakeholder skills.
• Strong commercial mindset for identifying growth opportunities.
• Comfortable managing multiple priorities across timezones.
• Fluent in English.

🎁 Benefits

• Name Your Satellite Program (NYSP)
• Launch Attendance
• Generous Time Off Policy
• Education Assistance Program
• Employee Assistance Program (EAP)
• Employee Stock Purchase Program (ESPP)