Customer Success Manager

📋 Description

• Own the post-sales relationship for enterprise customers to drive value.
• Partner with customers to map and redesign critical workflows.
• Identify and activate AI-powered use cases within workflows.
• Translate goals into a value hypothesis, metrics and AI solutions.
• Lead change management to drive adoption of new workflows.
• Collaborate with Sales, Product, Engineering, and Services to expand footprint.

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, Solutions Consulting, or related.
• Experience with enterprise customers and engaging with senior stakeholders and executives.
• Ability to translate customer needs into practical solutions and business outcomes.
• Comfortable discussing integrations, systems, and data flows at a high level.
• Hands-on experience with modern AI platforms and tools; depth to evaluate solutions without producing code.
• Strong communication and storytelling; proactive, self-directed, team player.

🎁 Benefits

• Equity and benefits package.
• Hybrid in-office work arrangement (3 days per week).
• Inclusive culture and equal opportunity employer.
• Reasonable accommodations during the application/interview process.