Customer Success Manager

📋 Description

• Own a portfolio of strategic enterprise treasury accounts across EMEA, with responsibility for
• Develop a deep understanding of each customer's treasury organisation, technical landscape
• Build trusted, senior-level relationships with Heads of Treasury, Finance leaders and CFOs, serving
• Run QBRs and executive-level success reviews; conduct financial, business and value analysis tied
• Own the commercial health of your portfolio: maintain an early-warning view of churn risk (health
• Champion the innovation and product agenda across your book of business, turning each release into

🎯 Requirements

• Fluency in English is required; German and/or French are a plus.
• 4+ years of experience in customer-facing roles within enterprise SaaS, FinTech or financial
• Deep domain expertise in corporate treasury: cash and liquidity management, cash flow forecasting
• Direct experience with Treasury Management Systems (e.g. Ripple Treasury, Kyriba, IT2, Quantum, or
• A track record of managing a portfolio of strategic enterprise accounts with meaningful ARR
• Demonstrable understanding of multi-stakeholder management in complex enterprise environments

🎁 Benefits

• Competitive salary, bonuses, and equity
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and
• Employee giving match
• Mobile phone stipend
• R&R days so you can rest and recharge
• Generous wellness reimbursement and weekly onsite & virtual programming