Customer Success Manager

📋 Description

• Partner closely with account executives and technical account managers to support post-sale
• Manage a book of customers to drive overall account health including performance, product adoption
• Serve as a trusted payments and product advisor to managed customers by delivering payment
• Perform business reviews to align on user priorities, review payments performance metrics, share
• Advocate for the customer to internal stakeholders. Share customer feedback and insights with
• In coordination with an account team, support book expansion—identifying and surfacing

🎯 Requirements

• 7+ years of experience in a client-facing role ideally in enterprise relationship management
• Strong business sense and understanding of underlying drivers and strategy of our users' businesses
• Track record of leading technical conversations and persuading others to take action based on
• Strong problem-solving skills
• Excellent operating rigor including organizational and time management skills
• Strong executive presence and presentation skills, particularly for in-person meetings with