Customer Success Manager

📋 Description

• Build relationships with customers, facilitate regular cadence of communications, and maintain
• Retain and grow SaaS revenue through consultative engagement and product recommendation by
• Drive activation and adoption across Toast product suite by analyzing product module usage and
• Leverage your Toast product knowledge to facilitate customer demos and ensure the customer is
• Partner with internal leadership teams to own customer escalations to resolution, provide regular
• Deliver cadenced strategic business reviews focused on sharing business plans, identifying customer

🎯 Requirements

• 4+ years of Account Management experience, responsible for customer satisfaction and business
• Success operating independently and navigating competing priorities in a constantly changing
• General technical proficiency using software
• Proven track record of success in meeting and exceeding goals
• Excellent communication, organizational, and influencing skills

🎁 Benefits

• Competitive compensation and benefits programs
• Flexibility to meet changing needs
• Hybrid work model fostering in-person collaboration